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Remote Support Technician

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KEY RESPONSIBILITIES
  • Take support requests from our clients and their staff (end users) via telephone, email and support ticketing system in a courteous and helpful manner
  • Troubleshoot issues with (but not limited to) Windows & Mac OS, Office365, Full Microsoft Office Suite including Outlook email/exchange, ActiveSync, Printers, Network connectivity, Back ups and restore, Server monitoring, File access and permissions, Voip phone systems, Desktop and Laptop support requests
  • Antivirus installation and monitoring
  • Use diagnostic utilities to help with troubleshooting
  • Domain & DNS registration and management
  • Record all support requests and work carried out on the ConnectWise Support Ticketing system
  • Prioritize support requests – resolve as quickly as possible.
  • Escalate support tickets to Perth based technician for onsite visit where remote support is not sufficient.
  • Access software updates, drivers, knowledge bases, forums and FAQs on the internet to assist in problem solving. (Google is your friend)
Skills/Qualifications
  • CompTIA A+
  • CompTIA Network+
  • Microsoft Certified Professional
  • Microsoft Certified Solutions Associate
  • Fluent in English both oral and written and
  • Bright, friendly and courteous

Will be an advantage if you have the following:

  • CompTIA Server+
  • CompTIA Cloud+
  • Microsoft Certified Solutions Expert
  • Connect-wise
  • IELTS English Test
INTERESTED? Contact Us Today or call 0508 DEPLOYED